So, I've had some interesting customer service experiences recently from 2 different airlines... yah, really. A couple of weeks ago I was booking a flight on delta for February. As it turns out (well, rather frequently), the first of February and the first of March fall on a Tuesday; therefore March 22 and February 22 are both Tuesdays. Somewhere along the way I booked the wrong month, oops. I noticed a few hours later, called Delta Airlines and they said no problem, refunded the ticket and said just go book what you wanted. No fighting, arguing, or attempted fees.
For my flight next week, well it turns out that the one I booked was cancelled and I never got the email saying what it was changed to. The flight was changed from a red-eye to to a next day morning flight; pretty crappy. I noticed this today, a few days before I'm suppose leave. Landing at 5pm vs the original 10am is not acceptable. This time I call up Continental Airlines. They were a little non-helpful at first. The lady said emails were sent out over a month ago on August 7th and mine didn't bounce so they didn't call me. They verified my email address and I double checked my inbox. I was polite and insisted this new flight wasn't going to work; I had transportation, dinner reservation, airport rides, all lined up. At the very least it would have cost me another $100 since I would have to park at the airport. Erin, the CSR, said nothing for a few seconds and said there's a flight on a different airline that would allow me to catch the 2nd half of the original flight, but it would be 2 layovers instead of 1, but I land at the original time. It took her about 10 minutes to book it because she wasn't able to book flights on other airlines from her desk, but I thought this was really awesome. While I think a phone call should be required when moving flights from 1 day to the next, they handled everything OK in the end.
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